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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Kasi Pot Catering and Events. We are committed to providing reliable delivery services for catering orders, event equipment, décor, and related products throughout South Africa.

Order Processing

All orders are confirmed once payment has been received and verified. Processing times may vary depending on the size of the order, event requirements, and delivery location.

Delivery Areas

Kasi Pot Catering and Events delivers throughout South Africa, subject to service availability and location accessibility.

Delivery Timeframes

Estimated delivery times:

  • Local Deliveries: 1–3 Business Days

  • Regional Deliveries: 3–5 Business Days

  • Event Bookings: As scheduled and agreed upon during the booking process

Delivery schedules may be affected by weather conditions, traffic, public holidays, or other unforeseen circumstances.

Delivery Fees

Delivery fees are calculated based on:

  • Delivery distance

  • Order size and weight

  • Event requirements

  • Special handling requirements

Delivery charges will be communicated and confirmed before payment.

Catering and Event Deliveries

For catering and event services, our team will coordinate directly with clients to ensure timely setup, delivery, and collection where applicable.

Customer Responsibilities

Customers are responsible for providing:

  • Accurate delivery information

  • Correct contact details

  • Access arrangements for venues and delivery locations

Kasi Pot Catering and Events is not responsible for delays resulting from incorrect information supplied by customers.

Damaged or Missing Items

Any damaged, missing, or incorrect items must be reported within 24 hours of delivery. Supporting photographs may be required for investigation and resolution.

​​RETURN & EXCHANGE POLICY​

At Kasi Pot Catering and Events, customer satisfaction is important to us. We aim to provide high-quality catering, event equipment, décor, and related services.

Returns

Returns may be accepted within 7 days of delivery for eligible non-perishable products, provided that:

  • The item is unused and in its original condition

  • Original packaging is intact

  • Proof of purchase is provided

Catering Services

Due to the perishable nature of prepared food products, catering orders cannot be returned once delivered. However, quality concerns must be reported within 24 hours of delivery.

Exchanges

Exchanges may be offered for:

  • Damaged items

  • Defective products

  • Incorrect items supplied

Requests must be submitted within 7 days of receiving the order.

Non-Returnable Items

The following items are generally non-returnable:

  • Prepared food and catering products

  • Custom event décor

  • Personalized items

  • Sale or clearance items

  • Special-order products

Refunds

Approved refunds will be processed within 5–10 business days after inspection and approval.

Refunds will be issued using the original payment method where possible.

Event Equipment Hire

For hired equipment, customers are responsible for ensuring all items are returned in the condition received. Charges may apply for lost, damaged, or unreturned items.

Damaged or Defective Products

If you receive damaged or defective products, please contact us immediately with photographs and order details. We will assess the issue and provide a suitable resolution.

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